Straightforward terms, written plainly. If anything here is unclear, write to admin@noczi.com and we will answer in your own words.
Shipping
- Free worldwide shipping on orders over $60 USD.
- Orders under $60 are charged a flat rate, shown at checkout before you pay.
- Delivery: 7-15 business days after dispatch.
- Orders are prepared within 1-3 business days. Pieces are made and packed to order, which is why we do not hold excess stock.
- You receive a tracking number by email as soon as the parcel leaves our facility.
Business days exclude weekends and public holidays. During peak seasons and major sale periods, delivery can run a few days longer.
Where We Ship
We ship worldwide. Import duties and local taxes, where they apply, are set by your country and are the responsibility of the recipient. We declare parcels accurately and cannot mark them as gifts.
Order Tracking
Tracking can take 2-4 days to show its first scan after dispatch. If your tracking has not moved for more than seven days, write to us and we will chase the carrier on your behalf.
Returns
- 30 days from the day your parcel arrives.
- Items must be unworn and unwashed, with tags attached and in original packaging.
- Return shipping is paid by the customer. We recommend a tracked service — we cannot process a refund for a parcel that does not reach us.
- Once your return arrives we inspect it and issue the refund within 5 business days, to the original payment method.
- Original shipping charges are not refunded, unless the item arrived damaged or incorrect.
Exchanges
Yes — you may exchange for a different size or colour within the same 30 day window, subject to availability. Email us with your order number and the size or colour you would prefer, and we will reserve it while your return is in transit. Return postage for an exchange is also paid by the customer.
Damaged or Incorrect Items
If your piece arrives faulty, damaged or is not what you ordered, email us within 7 days of delivery with your order number and a photograph. We cover return shipping in these cases and will send a replacement or a full refund, whichever you prefer.
Cancellations
Orders can be cancelled free of charge within 12 hours of purchase, provided they have not yet been dispatched. After dispatch, please use the returns process above.
Items We Cannot Accept Back
- Digital products, once accessed.
- Items marked final sale on the product page.
- Pieces returned worn, washed, altered, or without tags.
How to Start a Return
Email admin@noczi.com with your order number and the reason. We reply within one business day with the return address and instructions. Please do not send anything back before you hear from us.